Troubleshooting
To view frequently asked questions about
your device, go to www.nokia.com/
support.
Q: What is my password for the lock,
PIN, or PUK codes?
A: The default lock code is 12345. If you
forget the lock code, contact your device
dealer. If you forget a PIN or PUK code, or
if you have not received such a code,
contact your network service provider.
For information about passwords, contact
your access point provider, for example, a
commercial internet service provider (ISP)
or network service provider.
Q: How do I close an application that is
not responding?
A: Select
Options
>
Show open apps.
,
and go to the application using the menu
key. Press and hold the menu key to open
the application, and select
Options
>
Exit
.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection
windows are clean.
Q: Why do missing, discoloured, or
bright dots appear on the screen every
time I switch on my device?
A: This is a characteristic of this type of
display. Some displays may contain pixels
or dots that remain on or off. This is
normal, not a fault.
108 Troubleshooting
© 2011 Nokia. All rights reserved.
Q: Why can't my Nokia device establish
a GPS connection?
A: Establishing a GPS connection may take
from a couple of seconds to several
minutes. Establishing a GPS connection in
a vehicle may take longer. If you are
indoors, go outdoors to receive a better
signal. If you are outdoors, move to a
more open space. Ensure that your hand
does not cover the GPS antenna of your
device. If the weather conditions are bad,
the signal strength may be affected. Some
vehicles have tinted (athermic) windows,
which may block the satellite signals.
Q: Why can’t I find my friend’s device
while using Bluetooth connectivity?
A: Check that both devices are compatible,
have activated Bluetooth connectivity,
and are not in hidden mode. Check also
that the distance between the two devices
is not over 10 metres (33 feet) and that
there are no walls or other obstructions
between the devices.
Q: Why can’t I end a Bluetooth
connection?
A: If another device is connected to your
device, you can close the connection from
the other device or deactivate Bluetooth
connectivity in your device. Select
Menu
>
Settings
and
Connectivity
>
Bluetooth
>
Bluetooth
>
Off
.
Q: Why can't I see a wireless LAN
(WLAN) access point even though I
know I'm within its range?
A: The WLAN access point may use a
hidden service set identifier (SSID). You
can only access networks that use a
hidden SSID if you know the correct SSID,
and have created a WLAN internet access
point for the network on your Nokia
device.
Q: How do I turn the wireless LAN
(WLAN) off on my Nokia device?
A: The WLAN on your Nokia device is
deactivated when you are not connected
or trying to connect to another access
point, or not scanning for available
networks. To further reduce battery
consumption, you can specify that your
Nokia device does not scan, or scans less
often, for available networks in the
background. The WLAN is deactivated in
between background scans.
To change the background scan settings,
do the following:
1 Select
Menu
>
Settings
and
Connectivity
>
WLAN
.
2 To increase the background scan time
interval, adjust the time in Scan for
networks. To stop background scans,
select
Show WLAN availability
>
Never
.
3 To save your changes, select
Back
.
When
Show WLAN availability
is set
to
Never
, the WLAN availability icon is
not displayed in the home screen.
However, you can still manually scan
for available WLAN networks, and
connect to WLAN networks as usual.
Troubleshooting 109
© 2011 Nokia. All rights reserved.
Q: What do I do if the memory is full?
A: Delete items from the memory. If
Not
enough memory to perform operation.
Delete some data first.
or
Memory low.
Delete some data from phone memory.
is displayed when you are deleting several
items at the same time, delete items one
by one, beginning with the smallest items.
Q: Why can’t I select a contact for my
message?
A: The contact card does not have a phone
number, address, or e-mail address. Select
Menu
>
Contacts
and the relevant
contact, and edit the contact card.
Q: How can I end the data connection
when the device starts a data
connection again and again?
A: The device may be trying to retrieve a
multimedia message from the
multimedia message centre. To stop the
device from making a data connection,
select
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
. Select
Manual
to
have the multimedia messaging centre
save messages to be retrieved later, or
Off
to ignore all incoming multimedia
messages. If you select
Manual
, you
receive a notification when you have a
new message in the multimedia message
centre. If you select
Off
, the device does
not make any network connections
related to multimedia messaging.
To set the device to use a packet data
connection only if you start an application
or action that needs it, select
Menu
>
Settings
and
Connectivity
>
Admin.
settings
>
Packet data
>
Packet data
connection
>
When needed
.
If this does not help, switch the device off
and then on again.
Q: Can I use my Nokia device as a fax
modem with a compatible PC?
A: You cannot use your device as a fax
modem. However, with call diverting
(network service), you can divert
incoming fax calls to a fax number.
Q: How do I calibrate the screen?
A: The screen is calibrated at the factory.
If it is necessary to recalibrate the screen,
select
Menu
>
Settings
and
Phone
>
Touch input
>
Touch screen
calibration
. Follow the instructions.
110 Troubleshooting
© 2011 Nokia. All rights reserved.